Invention Grant
- Patent Title: Peer to peer application processor
- Patent Title (中): 对等应用处理器
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Application No.: US10902621Application Date: 2004-07-29
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Publication No.: US07961867B2Publication Date: 2011-06-14
- Inventor: Anthony J. Dezonno , Roger A. Sumner , Sandy Biggam
- Applicant: Anthony J. Dezonno , Roger A. Sumner , Sandy Biggam
- Applicant Address: US IL Lombard
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US IL Lombard
- Agency: Husch Blackwell LLP
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A method and apparatus are provided for processing information within a computing system. The method includes the steps of detecting a contact with a client of an organization that operates and uses the computing system for its own internal business purposes, providing a processing application within the computing system for distributing the detected contact to one of a plurality of human agents of the organization based upon a context of the contact, where said provided processing application has been previously divided into a sequence of separated software modules based upon a predetermined criteria, locating each software module of the sequence of software modules within a set of computers of the computer system where the set of computers are interconnected via a network and sequentially activating the sequence of software modules of the processing application by performing a search over the network to locate and activate each software module to process and distribute the contact to the human agent.
Public/Granted literature
- US20060023868A1 Peer to peer application processor Public/Granted day:2006-02-02
Information query