A software service running in the background of an operating system and used by a user to record metadata and screen shots of the user interface screens in an operating system whenever errors occur in the operating system or in any application running on the operating system. The software service also manages the recorded data to ensure resources are used efficiently to minimize the use of storage space in the recording location or buffer. The software running in the background monitors, filters and logs programs and user actions, and if a problem occurs within the monitored software, a problem report can be created for a support team to analyze and include corresponding recorded data. The suggested selection of recorded data can be displayed and edited by the user.