Invention Grant
- Patent Title: Contextual and inline error resolution and user community
- Patent Title (中): 上下文和内联错误解决和用户社区
-
Application No.: US12355414Application Date: 2009-01-16
-
Publication No.: US07971103B2Publication Date: 2011-06-28
- Inventor: Thomas S. Brugler , Todd M. Eischeid , Mark E. Molander , Kerry A. Ortega
- Applicant: Thomas S. Brugler , Todd M. Eischeid , Mark E. Molander , Kerry A. Ortega
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Randall Bluestone
- Main IPC: G06F11/00
- IPC: G06F11/00

Abstract:
An event log system for capturing event information associated with error events occurring within a computer system. The event log system includes an event log displaying error messages associated with the error events captured within the computer system, and displaying inline error resolution information within each error message corresponding to each respective error event. User community information such as links to wiki topics and forum threads are contextually provided for and inline with individual error log entries. Also, action buttons to help the user resolve errors and problems are also contextually provided, as are surfaced links to domain experts within the user community, such as online chat buttons to them.
Public/Granted literature
- US20100185905A1 CONTEXTUAL AND INLINE ERROR RESOLUTION AND USER COMMUNITY Public/Granted day:2010-07-22
Information query