The hearing device system having at least one hearing device includes an input transducer for receiving incoming acoustical sound and converting the incoming acoustical sound into audio-representing signals; an output transducer for converting audio-representing signals obtained from the incoming acoustical sound into signals to be perceived by a user of the hearing device; and a transmitter for transmitting audio-representing signals obtained from the incoming acoustical sound to a long-range communication network. The method for maintaining a hearing device system includes the steps of receiving in the hearing device an incoming acoustical sound; converting in the hearing device the incoming acoustical sound into audio-representing signals; and transmitting the audio-representing signals from the hearing device to a long-range communication network. The audio-representing signals may be received by a hearing device support provider.