Invention Grant
US08010364B2 System and method for applying probability distribution models to dialog systems in the troubleshooting domain
有权
将概率分布模型应用于故障排除域中的对话系统的系统和方法
- Patent Title: System and method for applying probability distribution models to dialog systems in the troubleshooting domain
- Patent Title (中): 将概率分布模型应用于故障排除域中的对话系统的系统和方法
-
Application No.: US11930366Application Date: 2007-10-31
-
Publication No.: US08010364B2Publication Date: 2011-08-30
- Inventor: Jason Williams
- Applicant: Jason Williams
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: G10L21/00
- IPC: G10L21/00
Abstract:
Disclosed herein are systems, methods, and computer-readable media for troubleshooting based on a probability distribution model. The method for troubleshooting based on a probability distribution model includes establishing a speech-based channel of interaction, establishing at least one non-speech-based channel of interaction, maintaining a probability distribution over time for each of a plurality of component variables describing the state of the product or service and state of the conversation, and troubleshooting a product or service by responding based on the probability distribution.
Public/Granted literature
Information query
