Invention Grant
- Patent Title: Diagnosis apparatus, diagnosis method, and storage medium
- Patent Title (中): 诊断装置,诊断方法和存储介质
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Application No.: US12104962Application Date: 2008-04-17
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Publication No.: US08010841B2Publication Date: 2011-08-30
- Inventor: Hidehiko Watanabe
- Applicant: Hidehiko Watanabe
- Applicant Address: JP Tokyo
- Assignee: Ricoh Company Limited
- Current Assignee: Ricoh Company Limited
- Current Assignee Address: JP Tokyo
- Agency: Oblon, Spivak, McClelland, Maier & Neustadt, L.L.P.
- Priority: JP2007-109550 20070418
- Main IPC: G06F11/00
- IPC: G06F11/00

Abstract:
A diagnosis apparatus is disclosed that is able to promote productivity of a diagnosis of the target program which may be for an image forming apparatus such as a printer, a copier, or a fax. The diagnosis apparatus uses a diagnosis program which acquires log information of a target program at runtime. The diagnosis program is sent to a situation where the diagnosis program is to be executed. Further, the diagnosis apparatus includes a memory unit configured to store correspondence data between the diagnosis program and program selection information, where the program selection information is used for selecting the diagnosis program. Also included is a selecting unit which selects the diagnosis program based on the correspondence data, a sending unit which sends the diagnosis program to the situation, and a receiving unit which receives the log information from the diagnosis program.
Public/Granted literature
- US20090327814A1 DIAGNOSIS APPARATUS, DIAGNOSIS METHOD, AND STORAGE MEDIUM Public/Granted day:2009-12-31
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