A system for providing caller interaction within a queue. In response to receiving a call, it is determined whether a wait time exists before a caller is connected to a customer service representative. In response to determining that the wait time exists, it is determined whether the caller is interested in an interaction. In response to determining that the caller is interested in the interaction, a profile associated with the caller is loaded. In response to detecting a connection with an interactive system, interactive options are loaded from the interactive system and presented to the caller based on the profile. In response to receiving a selection from the interactive options, it is determined whether the selection includes a group interaction. In response to determining that the selection includes the group interaction, the group interaction is loaded based on the profile. Then, the caller is entered into the group interaction.