Systems and methods are provided for monitoring events impacting service in a network communications system. One embodiment includes monitoring an event data structure for one or more events. The events are based on faulty network components in the communications system. One or more tickets based on the events are created. The tickets may be used to address the events. Further, creating one or more lists of network components impacted by the events, and, based on the lists of impacted network components, correlating the tickets one to another. Finally, based on the correlation, updating the events in the event data structure.