A respective agent platform in network elements and producer-specific agents that are installed directly on platform or by way of agent proxies of agent providers. The agents then receive raw information on arising operating errors by way of a defined interface of the agent platform, and, together with producer-specific information on the respective terminals or types of terminal that are known only to the respective producer, from corresponding compressed decision information for evaluating cases of error and/or for optimizing reconfiguration decisions. The agents then provide the information for the network element or the network operator and/or the agent provider or the terminal producer, via the defined interface. This leads to a higher reliability of the interoperability of terminals and network elements in mobile radio networks including reconfigurable terminals.