A gateway device for operation at a user premises having at least one endpoint device associated with the gateway device, the gateway device being in communication with a remote service manager comprises an application service module having at least one application, the application service module being remotely managed by a remote service manager via a connection, the application service module residing on a user premises side of a network service provider demarcation, a user module having a user interface that is associated with the at least one application, wherein the user module enables bi-directional communications with the at least one endpoint device, a network module having the connection that enables bi-directional communications with the remote service manager, a processor coupled to the user module, application service module, and network module, and a storage device coupled to the processor operable to store operational information generated by and related to the gateway device, and having a management module operable to generate, collect, process, and provide access to the operational information under the control of the remote service manager.