A computer-based system for providing electronic monitoring and management services for an instant messaging (IM) user. The system can include a processor configured to execute computer-readable instructions. The system can also include an IM server, wherein the IM server accepts connections from one or more IM clients. Additionally, the system can include a bot program configured to execute on the processor. The bot program can be configured to receive a request from a first user to manage messages on behalf of the first user and further receive a token from the first user and a user name associated with the first user, wherein the first user is logged into the IM server via an IM client of the one or more IM clients. Also, the bot program can be configured to receive a notification indicating that the first user is logged off the IM server. Furthermore, the bot program can further be configured to utilize the token and the user name to log into the IM server on behalf of the first user upon receiving the notification. Moreover, the bot program can be configured to receive and store a message intended for the first user from a second user utilizing another IM client of the one or more IM clients.