Invention Grant
US08041575B2 System and method for enabling voice driven interactions among multiple IVR's, constituting a voice workflow
失效
用于在多个IVR之间启用语音驱动交互的系统和方法,构成语音工作流程
- Patent Title: System and method for enabling voice driven interactions among multiple IVR's, constituting a voice workflow
- Patent Title (中): 用于在多个IVR之间启用语音驱动交互的系统和方法,构成语音工作流程
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Application No.: US11946195Application Date: 2007-11-28
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Publication No.: US08041575B2Publication Date: 2011-10-18
- Inventor: Sheetal K. Agarwal , Dipanjan Chakraborty , Arun Kumar , Amit A. Nanavati , Nitendra Rajput
- Applicant: Sheetal K. Agarwal , Dipanjan Chakraborty , Arun Kumar , Amit A. Nanavati , Nitendra Rajput
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Gibb I.P. Law Firm, LLC
- Agent Derek S. Jennings
- Main IPC: G10L11/00
- IPC: G10L11/00

Abstract:
A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.
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