Invention Grant
US08046254B2 System and method for generating forecasts and analysis of contact center behavior for planning purposes
有权
用于生成预测和分析联络中心行为的系统和方法，用于规划目的
- Patent Title: System and method for generating forecasts and analysis of contact center behavior for planning purposes
- Patent Title (中): 用于生成预测和分析联络中心行为的系统和方法，用于规划目的
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Application No.: US10984841Application Date: 2004-11-10
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Publication No.: US08046254B2Publication Date: 2011-10-25
- Inventor: Eric D. Kosiba , Douglas G. Newhard , Neofytos C. Papadopoulos
- Applicant: Eric D. Kosiba , Douglas G. Newhard , Neofytos C. Papadopoulos
- Applicant Address: US MD Annapolis
- Assignee: Bay Bridge Decision Technologies, Inc.
- Current Assignee: Bay Bridge Decision Technologies, Inc.
- Current Assignee Address: US MD Annapolis
- Agency: Fish & Richardson P.C.
- Main IPC: G06Q10/00
- IPC: G06Q10/00
Abstract:
A method of predicting expected performance of a processing center system is provided. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating predictions based on the computer model, and analyzing the predictions to generate performance scenarios for the processing center system.
Public/Granted literature
- US20050065837A1 System and method for generating forecasts and analysis of contact center behavior for planning purposes Public/Granted day:2005-03-24
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