The present invention relates to a system and method for providing a real time answering service by using communication media capable of transmitting and receiving data and voice. In accordance with the invention, there is provided a real time answering service system using communication media capable of transmitting and receiving data and voice, the system including: a questioner terminal for making out question information in real time and connecting to a real time answering service server; an answerer terminal for connecting to the real time answering service server in order to make out answer information about the question information inputted from the questioner terminal in real time; an evaluator terminal for making out evaluation information about the answer information inputted from the answerer terminal; and a real time answering service server for storing the question information inputted from the questioner terminal in a question information database; receiving from the answerer terminal the answer information about the question information inputted from the questioner terminal and storing the answer information in an answer information database; and evaluating the answer information through the evaluator terminal and providing the evaluated answer information to the questioner terminal.