A system to reduce chronic troubles includes at least one interexchange point of presence for a network, an access loop, a central office, and a compiler. The access loop exchanges transmissions to at least one end device that is part of the network. The central office of the network is disposed between the at least one interexchange point of presence and the access loop. The compiler gathers performance management data related to the network at a taper code level. The compiler determines if a trouble associated with the network relates to the taper code level.