Interactions between customers and representatives of a service provider are documented by providing multiple electronic forms for completion. Information that is requested for both forms is carried over from one form to the next rather than requiring the representative to manually enter the same information multiple times. For instance, a call back number of the customer may be entered on one electronic form being used to edit information for a customer and that call back number is automatically carried over to another form being used to document a commitment to handle a request from the customer. The representative is relieved of double-entry, and mistakes that might arise from double-entry are reduced or eliminated. The electronic forms may be submitted to a tracker database that allows for further disposition of the request by the customer.