Invention Grant
- Patent Title: Systems and methods for recording using virtual machines
- Patent Title (中): 使用虚拟机进行记录的系统和方法
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Application No.: US11540450Application Date: 2006-09-29
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Publication No.: US08068602B1Publication Date: 2011-11-29
- Inventor: Scott Bluman , Oirong Li
- Applicant: Scott Bluman , Oirong Li
- Applicant Address: US GA Roswell
- Assignee: Verint Americas, Inc.
- Current Assignee: Verint Americas, Inc.
- Current Assignee Address: US GA Roswell
- Agency: McKeon, Meunier, Carlin & Curfman, LLC
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A recording system that includes software configured to enable a first guest operating system to function in a virtual machine operating environment, a first recording software enabled to function by the first guest operating system, at least one processor, and at least one communication interface configured to receive first data corresponding to a first contact corresponding to a first contact center agent. The at least one processor is instructed by the first recording software to cause the first data to be stored in memory.
Information query