Invention Grant
- Patent Title: Web integrated interactive voice response
- Patent Title (中): 网络集成交互式语音响应
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Application No.: US11960103Application Date: 2007-12-19
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Publication No.: US08077840B2Publication Date: 2011-12-13
- Inventor: Xiaofeng Gao , David Scott , Sam Zellner
- Applicant: Xiaofeng Gao , David Scott , Sam Zellner
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: H04M11/06
- IPC: H04M11/06 ; G06F3/00

Abstract:
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
Public/Granted literature
- US20080098306A1 Web Integrated Interactive Voice Response Public/Granted day:2008-04-24
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