Invention Grant
- Patent Title: System and method for integrated queue management
- Patent Title (中): 集成队列管理的系统和方法
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Application No.: US10847603Application Date: 2004-05-17
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Publication No.: US08081749B1Publication Date: 2011-12-20
- Inventor: Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
- Applicant: Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
Information query
