The invention may be embodied as a system having and/or a method utilizing a searchable database of index information. Each index in the database may have (a) at least one descriptor, which matches an entry that a user might provide in order to identify an item, (b) a first pointer which identifies a location of the item, and (c) a second pointer which identifies a location of information that may be helpful to the user in deciding whether to request retrieval of the item. The first pointers of one index may be the same as first pointers in a different index. The second pointer may identify a general class to which an item belongs.