Invention Grant
US08107611B2 Methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information
有权
方法，系统和计算机可读介质，用于根据用户简档信息自动显示定制的呼叫中心操作统计信息
- Patent Title: Methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information
- Patent Title (中): 方法，系统和计算机可读介质，用于根据用户简档信息自动显示定制的呼叫中心操作统计信息
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Application No.: US12062643Application Date: 2008-04-04
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Publication No.: US08107611B2Publication Date: 2012-01-31
- Inventor: Benjamin W. Vesta
- Applicant: Benjamin W. Vesta
- Applicant Address: US NC Weddington
- Assignee: Aceyus, Inc.
- Current Assignee: Aceyus, Inc.
- Current Assignee Address: US NC Weddington
- Agency: Jenkins, Wilson, Taylor & Hunt, P.A.
- Main IPC: H04M3/523
- IPC: H04M3/523
Abstract:
The subject matter described herein includes methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information. According to one aspect, a method for automatically displaying customized call center operating statistics based on user profile information is provided. The method includes receiving user profile information associated with a user, wherein the user profile information uniquely identifies the user seeking access to customized call center operating statistics. Customized call center operating statistics to be displayed are automatically determined based on the user profile information. The customized call center operating statistics are then displayed to the user.
Public/Granted literature
Information query
