A remote access management service for enabling remote access to an item of media content stored in a network device from a remote device, said network device including a remote access server application program and account information identifying said remote device, and said remote device including a remote access client application program, the service including: an interface configured to provide network connections to said network device and said remote device; and a remote access management application program to collect information on remote access analysis by monitoring remote access transactions between said remote device and said network device, said remote access management application program operating to receive a remote access request from said remote access client application program including said account information and a content identifier indicating said item of media content.