A method, computer program product, and system for collecting and processing feedback information in organizational communications. The system includes an information processing apparatus, a communications mechanism, a database, and a mechanism for collecting data. The communications mechanism operates with the information processing apparatus for providing communications to a user of the information processing apparatus. The database operates in conjunction with the information processing apparatus and the communications mechanism. The database stores data. The mechanism for collecting the data operates in response to the communications related to the user by the communications mechanism.