Invention Grant
US08130913B1 Method and apparatus for archiving calls terminating at a computer
有权
归档终止于计算机的呼叫的方法和装置
- Patent Title: Method and apparatus for archiving calls terminating at a computer
- Patent Title (中): 归档终止于计算机的呼叫的方法和装置
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Application No.: US11731321Application Date: 2007-03-30
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Publication No.: US08130913B1Publication Date: 2012-03-06
- Inventor: Ankur Panchbudhe , Angshuman Bezbaruah
- Applicant: Ankur Panchbudhe , Angshuman Bezbaruah
- Applicant Address: US CA Mountain View
- Assignee: Symantec Corporation
- Current Assignee: Symantec Corporation
- Current Assignee Address: US CA Mountain View
- Agency: Campbell Stephenson LLP
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
A method and apparatus for archiving a call terminating at a client device are provided. In an example, a command or packet associated with a protocol for setting up the call is intercepted. In response to the interception, the call is associated with a call ID. An information associated with the call is retrievably stored in an archive using the call ID. The information is at least partially determined via replicating at least one of a device input signal associated with an outbound call content and a device output signal associated with an inbound call content. In an example, a call capture agent resident on the client device is controlled by a call archive administration service, and performs the replication by forming respective loopbacks corresponding to the at least one of the device input signal and the device output signal. In an example, the respective loopbacks are virtual loopbacks.
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