Invention Grant
US08130929B2 Methods for obtaining complex data in an interactive voice response system
有权
用于在交互式语音应答系统中获得复杂数据的方法
- Patent Title: Methods for obtaining complex data in an interactive voice response system
- Patent Title (中): 用于在交互式语音应答系统中获得复杂数据的方法
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Application No.: US11137959Application Date: 2005-05-25
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Publication No.: US08130929B2Publication Date: 2012-03-06
- Inventor: T. Clay Wilkes , Richard T. Newton
- Applicant: T. Clay Wilkes , Richard T. Newton
- Applicant Address: US UT Salt Lake City
- Assignee: Galileo Processing, Inc.
- Current Assignee: Galileo Processing, Inc.
- Current Assignee Address: US UT Salt Lake City
- Agency: Maschoff Gilmore & Israelsen
- Main IPC: H04M3/42
- IPC: H04M3/42

Abstract:
Methods and systems using voice recognition can obtain complex data from a database using simple data obtained from a user. The database associates and stores complex data with simple data. The interactive voice response system prompts the user for simple information, such as a phone number, which can be interpreted using voice recognition. The speech-obtained simple data is then matched with the simple data stored in the database. If a match is found, the complex data (e.g., a street address) stored with the simple data is communicated to the IVR system. The IVR system communicates the complex data to the user and prompts the user to confirm whether the complex data is accurate. The database can be a third-party database such as a computer accessible phone directory or a credit bureau.
Public/Granted literature
- US20050267748A1 Methods for obtaining complex data in an interactive voice response system Public/Granted day:2005-12-01
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