A method for the dynamic creation of a symptom database from at least one social bookmark includes bookmarking a webpage comprising a solution to a problem using a web browser; defining a bookmark for the webpage by editing a bookmark field to characterize the solution by at least one of a text or numeric identifier and by providing at least one tag to classify the solution by at least one of product, topic, enterprise, or database; and automatically storing the bookmark in at least one symptom database. In response to a query for a solution to the problem, the bookmark is provided.