A system is provided for managing communication network capacity. The system includes a processor, a data store, an analysis component, and a message component. The data store stores information associated with communication metrics for customers. The analysis component, when executed by the processor, determines a mean and a standard deviation for the communication metrics based on the stored information. The analysis component also determines whether the stored information associated with communication metrics for one of the customers is a predefined number of the standard deviation from the mean for more than a predefined number of days. The message component, when executed by the processor, sends a message to the one of the customers in response to a determination that stored information associated with the communication metrics for the one of the customers is the predefined number of the standard deviation from the mean for more than the predefined number of days.