A wireless communication system for monitoring a communication service comprises a first set of communication devices located in a first set of geographic areas configured to receive the communication service and determine first performance data. A communication network is configured to determine first network data for the communication service. A service monitoring system is configured to process the first performance data and the first network data to generate a communication service model. A second set of communication devices located in a second set of geographic areas is configured to receive the communication service and determine second performance data. The communication network is configured to determine second network data. The service monitoring system is configured to process the second network data with the communication service model to generate model performance data, and compare the model performance data to the second performance data to validate the communication service model.