Decision software implements a decision process that handles and decides a request from a requestor in a generally automated manner. The decision software denies the request according to a predefined standard. Information relating to the request and the denial decision is stored as a quote, and it is determined that further consideration of the denial decision by a human reviewer of the organization is desired. The human reviewer is contacted and retrieves the stored quote by way of an actuated interface that presents the quote as a focused screen including information from the quote and a determination entry device. The human interviewer determines based at least in part on the focused screen whether to over-ride the denial decision and enters such determination into the determination entry device. The entered determination is stored with the stored quote and the request proceeds in accordance with the stored determination.