Approaches for provisioning phones in packet voice networks are disclosed. One approach includes determining that an Internet Protocol (IP) phone has registered in a network; receiving a unique identifier of the IP phone; receiving identifying information about a user to be associated with the IP phone; determining, based on the information provided, a user identifier; generating a configuration for the IP phone based on the user identifier that includes information such as phone number, feature sets, and other configuration parameters; and providing the configuration to the IP phone. Various approaches for determining a user identifier based on information provided by the user are disclosed.