Invention Grant
US08150011B2 Apparatus, method, and computer program product for geographic call center status and security
有权
用于地理呼叫中心状态和安全性的装置，方法和计算机程序产品
- Patent Title: Apparatus, method, and computer program product for geographic call center status and security
- Patent Title (中): 用于地理呼叫中心状态和安全性的装置，方法和计算机程序产品
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Application No.: US11954764Application Date: 2007-12-12
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Publication No.: US08150011B2Publication Date: 2012-04-03
- Inventor: James T. McConnell , Charles V. Miller, IV , Roy D. Barrett
- Applicant: James T. McConnell , Charles V. Miller, IV , Roy D. Barrett
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M1/56
- IPC: H04M1/56 ; H04M15/06
Abstract:
An apparatus, method, system, and computer program product are provided for producing a geographical mapping of the status, activity, security, work-force, and other information of call centers. The systems and methods may receive call center data and call data, generate a geographical data, and display at least a portion of the geographical data.
Public/Granted literature
- US20090154685A1 APPARATUS, METHOD, AND COMPUTER PROGRAM PRODUCT FOR GEOGRAPHIC CALL CENTER STATUS AND SECURITY Public/Granted day:2009-06-18
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