A computer-readable medium is disclosed. The computer-readable medium stores a virtualized service tool application program for running on a computer running an existing operating system platform. The virtualized service tool application program has operating system software configured to execute as an internal operating system platform separate from the existing operating system platform, and that is configured with settings that permit the computer to communicate with one or more machines coupled to the computer. The virtualized service tool application additionally has a service module configured to perform service-related tasks for the one or more machines coupled to the computer.