Invention Grant
US08155279B2 Method and system for routing calls based on a language preference 有权
基于语言偏好路由呼叫的方法和系统

Method and system for routing calls based on a language preference
Abstract:
A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database.
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