Invention Grant
- Patent Title: Method and system for routing calls based on a language preference
- Patent Title (中): 基于语言偏好路由呼叫的方法和系统
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Application No.: US13078399Application Date: 2011-04-01
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Publication No.: US08155279B2Publication Date: 2012-04-10
- Inventor: Douglas F. Reynolds , Jeffrey L. Scruggs
- Applicant: Douglas F. Reynolds , Jeffrey L. Scruggs
- Applicant Address: US TX Austin
- Assignee: AT&T Labs, Inc.
- Current Assignee: AT&T Labs, Inc.
- Current Assignee Address: US TX Austin
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/50

Abstract:
A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database.
Public/Granted literature
- US20110206190A1 METHOD AND SYSTEM FOR ROUTING CALLS BASED ON A LANGUAGE PREFERENCE Public/Granted day:2011-08-25
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