Invention Grant
US08155300B2 Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof
有权
方法，计算机程序产品和用于传送呼叫和相关数据的装置及其相关系统
- Patent Title: Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof
- Patent Title (中): 方法，计算机程序产品和用于传送呼叫和相关数据的装置及其相关系统
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Application No.: US11694554Application Date: 2007-03-30
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Publication No.: US08155300B2Publication Date: 2012-04-10
- Inventor: Chandrashekar Srinivasa-Murthy , Achuta Rebala , Vijayanand Arumugam , Santosh Bijur
- Applicant: Chandrashekar Srinivasa-Murthy , Achuta Rebala , Vijayanand Arumugam , Santosh Bijur
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M7/00
- IPC: H04M7/00
Abstract:
A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.
Public/Granted literature
Information query
