A solution provided here comprises receiving requests for a service from a plurality of customers, responding to the requests for a service, utilizing a shared infrastructure, and configuring the shared infrastructure, based on stored customer information. Another example of such a solution comprises: analyzing at least one provisioning request; assigning a priority to the provisioning request, based on performance data and stored customer information; configuring a shared infrastructure, according to the provisioning request and the priority; and responding to requests for services, utilizing the shared infrastructure.