Invention Grant
- Patent Title: Exploiting facial characteristics for improved agent selection
- Patent Title (中): 利用面部特征改善药剂选择
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Application No.: US11513487Application Date: 2006-08-30
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Publication No.: US08165282B1Publication Date: 2012-04-24
- Inventor: Marc William Joseph Coughlan , Alexander Quentin Forbes , Peter D. Runcie , Ralph Warta
- Applicant: Marc William Joseph Coughlan , Alexander Quentin Forbes , Peter D. Runcie , Ralph Warta
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M5/00
- IPC: H04M5/00
Abstract:
The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer.
Public/Granted literature
- US5050047B1 Assemblies and apparatus for lighting especially spotlighting Public/Granted day:2000-07-11
Information query
