Invention Grant
- Patent Title: Resource list management system
- Patent Title (中): 资源清单管理系统
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Application No.: US12894464Application Date: 2010-09-30
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Publication No.: US08166110B2Publication Date: 2012-04-24
- Inventor: Dale W. Malik
- Applicant: Dale W. Malik
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Hanley, Flight & Zimmerman, LLC.
- Main IPC: G06F15/16
- IPC: G06F15/16

Abstract:
A system for providing group accessibility is provided. An example method includes storing a profile associated with a user in a database; maintaining a service group including a plurality of service representatives in the database; and in response to a session between the user and a first one of the service representatives: adding, with a processor, the service group to the profile associated with the user; and associating a rule with the profile to cause the service group to be indicated to the user as present on a network only when the first service representative is present on the network.
Public/Granted literature
- US20110022671A1 Resource List Management System Public/Granted day:2011-01-27
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