A method includes receiving at least one performance parameters from a customer premises equipment at a controller. The method includes storing the at least one performance parameter for the customer premises equipment in a line table. The method includes determining a difference between each performance parameter and a corresponding performance standard for each performance parameter entry in the line table. The method includes adjusting a customer profile for the customer premises equipment when at least one difference indicates a violation. The method also includes removing from the line table each performance parameter entry associated with the at least one difference that indicates the violation.