Invention Grant
- Patent Title: Systems and methods for recording resource association in a recording environment
- Patent Title (中): 在记录环境中记录资源关联的系统和方法
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Application No.: US11693933Application Date: 2007-03-30
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Publication No.: US08170184B2Publication Date: 2012-05-01
- Inventor: Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
- Applicant: Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
- Applicant Address: US GA Roswell
- Assignee: Verint Americas, Inc.
- Current Assignee: Verint Americas, Inc.
- Current Assignee Address: US GA Roswell
- Agency: McKeon, Meunier, Carlin & Curfman
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
Public/Granted literature
- US20080240399A1 Systems and Methods for Recording Resource Association in a Recording Environment Public/Granted day:2008-10-02
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