Invention Grant
US08170197B2 System and method for providing automated call center post-call processing
有权
提供自动呼叫中心后呼叫处理的系统和方法
- Patent Title: System and method for providing automated call center post-call processing
- Patent Title (中): 提供自动呼叫中心后呼叫处理的系统和方法
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Application No.: US11083657Application Date: 2005-03-17
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Publication No.: US08170197B2Publication Date: 2012-05-01
- Inventor: Gilad Odinak
- Applicant: Gilad Odinak
- Applicant Address: US WA Bellevue
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Bellevue
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M5/00
Abstract:
A system and method for providing a message-based communications infrastructure for automated call center post-call processing is described. Verbal speech utterances in a stream of recorded user messages are identified. The recorded user messages are parsed from a call with a user into a call center. The stream of recorded user messages are stored into a database maintained by the call center. The call is processed through an agent. One or more of the user messages is presented to the agent. Commands on the user messages are executed responsive to the agent.
Public/Granted literature
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