Disclosed herein is a system and method for diagnosing a failure condition of an image processing apparatus. When a failure condition is detected in an image path during output of a document, a fault code is issued. The image processing apparatus is then capable of performing an internal diagnosis to generate a diagnostic report, and send the diagnostic report and fault code to an operator at a remote location. The system and method allows one to diagnose a problem or failure condition more quickly and efficiently, thereby cutting down on service time and costs.