Invention Grant
US08175258B2 System and method for common account based routing of contact records
有权
用于通用帐户的联系记录路由的系统和方法
- Patent Title: System and method for common account based routing of contact records
- Patent Title (中): 用于通用帐户的联系记录路由的系统和方法
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Application No.: US11436456Application Date: 2006-05-18
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Publication No.: US08175258B2Publication Date: 2012-05-08
- Inventor: Richard Rodenbusch , Daniel N. Duncan
- Applicant: Richard Rodenbusch , Daniel N. Duncan
- Applicant Address: US TX Austin
- Assignee: Austin Logistics Incorporated
- Current Assignee: Austin Logistics Incorporated
- Current Assignee Address: US TX Austin
- Agency: Hamilton & Terrile, LLP
- Agent Robert W. Holland
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A method and system is provided for common account based distribution of contact records. A comparison engine analyzes call record accounts to identify and tag related call records, such as call record accounts related to the same individual. A common account tag detector detects related accounts and communicates with a common account controller of a distribution module that distributes contact attempts in pools and queues. The common account controller locates related accounts, such as by searching for accounts having the same tag, to prevent additional contact attempts to the individual associated with the related accounts. The related accounts are forwarded to the operator who made the successful contact to coordinate resolution of the related accounts along with the account that originated the contact attempt.
Public/Granted literature
- US20060256951A1 System and method for common account based routing of contact records Public/Granted day:2006-11-16
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