Invention Grant
US08175651B2 Devices and methods for automating interactive voice response system interaction
有权
用于自动化交互式语音响应系统交互的设备和方法
- Patent Title: Devices and methods for automating interactive voice response system interaction
- Patent Title (中): 用于自动化交互式语音响应系统交互的设备和方法
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Application No.: US11957605Application Date: 2007-12-17
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Publication No.: US08175651B2Publication Date: 2012-05-08
- Inventor: Edward Rios , Pilapakam B. Ramji , Francis P. Bourque
- Applicant: Edward Rios , Pilapakam B. Ramji , Francis P. Bourque
- Applicant Address: US IL Libertyville
- Assignee: Motorola Mobility, Inc.
- Current Assignee: Motorola Mobility, Inc.
- Current Assignee Address: US IL Libertyville
- Main IPC: H04B1/38
- IPC: H04B1/38

Abstract:
Disclosed are devices and methods for receiving, by a telephone device, data of an Interactive Voice Response (IVR) menu tree that is made available to the telephone device by a server of a remote database, or in the alternative, is made dynamically available to the telephone device. In an embodiment, an IVR menu tree may include menu tags according to a menu description protocol and may be delivered as the IVR menu tree is updated so that the telephone device receives an up-to-date menu tree automatically. The received IVR menu tree may be visually output to the display screen of the telephone device. Accordingly, the received IVR menu tree can be visual menu output rendered as a menu tree display and configured to be navigable on the display screen by a user input device, such as a joy stick or key pad.
Public/Granted literature
- US20090154666A1 DEVICES AND METHODS FOR AUTOMATING INTERACTIVE VOICE RESPONSE SYSTEM INTERACTION Public/Granted day:2009-06-18
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