There is provided a method for monitoring a building control device, the method comprising associating the building control device with an event; storing the event and at least one parameter of the building control device in a database, wherein the database is operatively connected to a plurality of operator devices, and wherein the at least one parameter at least pertains to defining the event to be one from the group of unassigned, pending, or assigned by the plurality of operator devices; traversing, by at least a first of the plurality of operator devices, the database subject to the at least one parameter.