Invention Grant
- Patent Title: System and method for supporting software
- Patent Title (中): 支持软件的系统和方法
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Application No.: US11738163Application Date: 2007-04-20
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Publication No.: US08209669B2Publication Date: 2012-06-26
- Inventor: Thomas Schneider , Juergen Sattler , Tilmann Haeberle
- Applicant: Thomas Schneider , Juergen Sattler , Tilmann Haeberle
- Applicant Address: DE Walldorf
- Assignee: SAP AG
- Current Assignee: SAP AG
- Current Assignee Address: DE Walldorf
- Agency: Fish & Richardson P.C.
- Main IPC: G06F9/44
- IPC: G06F9/44

Abstract:
This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository. In those instances, the execution environment for the support user may be generated using at least a portion of the retrieved static context information.
Public/Granted literature
- US20080262860A1 System and Method for Supporting Software Public/Granted day:2008-10-23
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