A web-based system and method allows customers to remotely check-in to a wait list for a service from a business. A website is provided through which an address submitted by the customer can be received. Multiple locations of the business in the vicinity of the address and wait times for the service at each location can then be geographically displayed. A selection of a location at which to receive the service can be received and the customer can then be placed on a waiting list for the selected location. The multiple locations can be displayed on a map showing the relative proximity of the address and the locations. The wait times can be calculated using historical data related to the performance of the service at each location, such as the amount of time that employees at the location have taken to perform the service in the past.