Methods and apparatus for managing tote deliveries by a tote delivery service. The tote delivery service directs delivery of items ordered by customers via a network site to delivery addresses corresponding to the customers in reusable totes on upcoming tote delivery days. The totes are reusable totes configured to be delivered from a delivery facility to delivery addresses on tote delivery days and picked up from the delivery addresses on subsequent tote delivery days. The network site may allow the customers to place items into totes to be returned to the delivery facility; the totes are picked up and returned to the facility, where the returned items are removed and processed, for example to be placed into to inventory or returned to a vendor or manufacturer.