Invention Grant
US08219519B2 Text extraction for determining emerging issues in vehicle warranty reporting
有权
用于确定车辆保修报告中新出现问题的文本提取
- Patent Title: Text extraction for determining emerging issues in vehicle warranty reporting
- Patent Title (中): 用于确定车辆保修报告中新出现问题的文本提取
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Application No.: US12710518Application Date: 2010-02-23
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Publication No.: US08219519B2Publication Date: 2012-07-10
- Inventor: Sugato Chakrabarty , Martin Case , Michael Golinski
- Applicant: Sugato Chakrabarty , Martin Case , Michael Golinski
- Applicant Address: US MI Detroit
- Assignee: GM Global Technology Operations LLC
- Current Assignee: GM Global Technology Operations LLC
- Current Assignee Address: US MI Detroit
- Main IPC: G06F17/30
- IPC: G06F17/30

Abstract:
A method is provided for detecting trends in service repairs for vehicles. Service repair verbatims are accessed from a warranty database that includes information relating to an identified concern with the vehicle. A thesaurus of service repair related terms is provided. The service repair related terms are each associated with at least one of a component category, a concern category, a cause category, and a correction of repair category. Key terms are identified in each service repair verbatim that have an association with the service repair related terms in the thesaurus. The key terms are extracted from each of the service repair verbatims. A user selectively generates a report based on a key term in the component category and at least one other key term from at least one other category. The report identifies an aggregate number of service repair verbatims associated with the key terms selected by the user.
Public/Granted literature
- US20110208742A1 Text Extraction for Determining Emerging Issues in Vehicle Warranty Reporting Public/Granted day:2011-08-25
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