An information processing apparatus includes a document information storage unit, a progress information identification unit and a progress information storage unit. The document information storage unit stores identification information of a paper document associated with an operation item defined for a case. The progress information identification unit obtains progress information indicating a progress of the operation item based on the paper document identified by the identification information associated with the operation item. The progress information storage unit stores the progress information obtained by the progress information identification unit associated with the operation item.