Described are a system and method for establishing a communication session between an end user and a communication destination of an interactive voice response (IVR) system. A click-to-call server transmits a web page over a network for display in a browser window at a client system. The web page presents a web menu corresponding to an IVR audio menu of the IVR system and has a link by which the end user of the client system can submit a click-to-call request. The click-to-call server receives a click-to-call request from the client system over the network in response to activation of the link in the web page. The click-to-call server sets up a communication session between a communication device identified by the end user and a communication destination of the IVR system in response to receiving the click-to-call request.